Some people see it as a sign of advancement in technology; sure, you can see it that way. Some people see it as a sign that the world is moving forward; that is true, too in some ways. While there is plenty of “good” that has come from technology, I feel there are things that have suffered because of it, too; namely, customer service.
Have You Pulled Into A Full-Service Gas Station To Fill Up Lately?
Just the other day, I pulled into a local gas station. I slid my debit card into the machine, pumped my gas and placed my card back in my pocket. I ran into the gas station for a drink. There, I checked out at a machine/self-service kiosk, once again, sliding my card into a payment station. The entire experience was devoid of all personal interaction. Sure, there was a person standing at the counter, but we did not speak to one another. There were no pleasantries exchanged; in fact, there was no eye contact made. I came and went as if I was a ghost.
It occurred to me that, perhaps, we’ve taken a step in the wrong direction. Wouldn’t you pay a little more for someone to fill your tank and wash your windshield? Or at least make that full service station your go-to for fuel?
Today, there are a few companies that place a high emphasis on human interaction. Sure, they claim to offer “convenient” customer service, but that service often comes in the form of automated messages and touch-tone answering systems.
All is not lost, however; some companies do focus on customer service, and they make it their mission to bring human interaction back into the humanity of business transactions. Innovative Fueling Services is one of those companies. If you appreciate human interaction in your business transactions, check in with us. We have melded technology with the customer care of years gone by. We strive to please and serve our customers every step of the way.